Privacy Policy

CalligoAI is CalligoAI, a sole proprietorship operated by Tumpreet Singh, and is the controller of the personal information described in this policy. You can contact us at tumpreet@calligoai.com or by post at:H. No. 2018, St. No. 20Dasmesh NagarLudhiana, Punjab 141003India

Where we operate voice agents on behalf of a client, that client is the controller of their contacts’ data and we act as their processor under a written agreement.

• Contact detailsName, email address, phone number, company name, and anything you write in a form.
• Call contentAudio recordings, transcripts, and outcomes of calls handled by our AI voice agents, where recording is disclosed and permitted.
• Consent recordsYour call consent, the exact wording you agreed to, its timestamp, and your do-not-call status.
• Technical dataIP address, browser and device type, pages viewed, and referring source, collected through our website analytics.
• Client environment dataWhere you engage us, the CRM, telephony, and workflow details needed to scope and deliver the integration.

We do not knowingly collect information from anyone under 18, and we do not seek sensitive categories of personal data. Please do not share payment card details, government identifiers, or health information with our voice agents.

We use the information to:

• respond to enquiries, schedule demos, and provide the services you request;
• place and answer the calls you consented to receive, including demo scheduling, confirmations, reminders, and follow-up;
• build, operate, monitor, and improve our voice agents and integrations, including quality review of recordings and transcripts;
• maintain records of consent and do-not-call requests, and meet our legal obligations;
• secure our systems, prevent abuse and fraud, and resolve disputes.

We rely on your consent for marketing calls, on the performance of a contract for delivering services, and on our legitimate interests in operating and securing the business. You can withdraw consent at any time.

We do not use your personal information to train publicly available third-party AI models, and we do not sell your personal information.

We do not sell or rent your phone number, and we do not share it with third parties or affiliates for their own marketing or promotional purposes.

Your phone number is used only to contact you about the enquiry you made or the services we provide to you. We share it with our telephony providers strictly to connect the call, never for their own marketing, and never with data brokers or lead aggregators.

Recording. Calls handled by our AI voice agents may be recorded and transcribed. The agent discloses this at the start of the call, and you may decline, in which case the call is not recorded or is ended. Recordings and transcripts are processed by our speech and language model providers under contract, solely to operate the agent, and are not used to train publicly available third-party models.

You can ask us to stop calling you at any time and we will suppress your number permanently. See section 7 of our Terms of Service. CalligoAI does not operate a text messaging program of its own and will not send you marketing texts.

We share personal information only with service providers who process it on our instructions under contract: telephony carriers, speech and language model providers, CRM and automation platforms, analytics and hosting providers, and our professional advisers.

We may also disclose information where required by law or a valid legal request, to enforce our terms, to protect rights and safety, or in connection with a merger or sale of the business, in which case we will tell you before your information becomes subject to a different policy.

We operate from India and use providers located in other countries, including the United States and the European Union. Where we transfer personal information across borders, we rely on appropriate safeguards such as standard contractual clauses and require providers to maintain comparable protection.

We keep enquiry and contact records for as long as needed to respond and for up to 24 months afterwards. Call recordings and transcripts are retained for up to 12 months unless a client agreement specifies a shorter or longer period. Records of consent and do-not-call requests are kept for as long as required to evidence compliance, which may be longer than the underlying contact record — a suppression record is kept permanently so we do not call you again.

We design systems with auditability and guardrails: access controls and least privilege, encryption in transit, secrets held in managed environment configuration, and logging of automated actions. For production deployments we align access, logging, and retention to your requirements.

No system is perfectly secure. If a breach affects your personal information, we will notify you and any regulator as required by law.

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to object to or restrict processing, to withdraw consent, and to opt out of marketing. Under Indian law you may also nominate another person to exercise your rights and may raise a grievance with us.

To exercise any right, email tumpreet@calligoai.com. We respond within 30 days and will not discriminate against you for exercising a right. If you are unhappy with our response you may complain to your local data protection authority.

We use a small number of essential cookies and privacy-conscious analytics to understand how the site is used. You can block cookies in your browser settings; the site will continue to work. We do not run cross-site advertising trackers.

We may update this policy from time to time. The “last updated” date above reflects the current version, and we will signal material changes on this page.

CalligoAI, a sole proprietorship operated by Tumpreet SinghH. No. 2018, St. No. 20Dasmesh NagarLudhiana, Punjab 141003Indiatumpreet@calligoai.com