Terms of Service

By accessing calligoai.com, submitting a form, or speaking with one of our AI voice agents, you agree to be bound by these Terms of Service. If you do not agree, do not use the website or our services.

If you accept these terms on behalf of a company, you confirm you have authority to bind that company, and “you” refers to that company.

CalligoAI (“CalligoAI”, “we”, “us”) is CalligoAI, a sole proprietorship operated by Tumpreet Singh. We build AI voice agents and calling systems that integrate with CRM and automation platforms.

Our place of business is:H. No. 2018, St. No. 20Dasmesh NagarLudhiana, Punjab 141003India

You can reach us at tumpreet@calligoai.com.

You must be at least 18 years old to use our services, provide a phone number, or consent to receive calls from us. Our services are intended for businesses, not for personal or household use.

We design, build, and operate AI voice agents that place and answer phone calls, qualify leads, book appointments, and route or resolve support requests, together with the integrations, middleware, and automations that support them.

We do not send you marketing text messages. CalligoAIdoes not operate a text messaging program of its own and does not ask for consent to text you. Our communications with you are by phone call and by email. Where we build messaging automations as part of a client’s system, that client operates the program under their own registrations, sender identity, and consent.

Content on this website is general information only. Scope, pricing, service levels, and delivery timelines are governed exclusively by a separate written agreement or statement of work signed by both parties. Nothing on this website is an offer, warranty, or guarantee of a particular result.

When you submit a form you agree to provide accurate, current, and complete information, including a phone number you own or are authorised to use. You are responsible for keeping it up to date, and for notifying us if a number you gave us is reassigned or no longer yours.

How we collect, use, store, and delete your information is described in our Privacy Policy.

6.1 Inbound calls to our demo line

If you call a number we publish, you will reach an AI voice agent that provides a live demonstration of our AI voice agent, plus answers to questions about our services. By calling us and continuing past the AI and recording disclosure, you consent to the call being handled by an AI agent and recorded.

6.2 Outbound calls to you

We place outbound calls only to people who have asked us to call. Consent is collected on our website forms through a checkbox that is not pre-ticked and is not required to submit the form, next to this disclosure:

“I agree that CalligoAI may call me at the number provided about my enquiry, including using an AI voice agent and automated dialling technology, and may record the call. Consent is not a condition of purchase. Call rates may apply. You can ask us to stop calling at any time.”

Those calls cover returning your demo request, scheduling, reminders, and follow-up about the services you enquired about. Consent to receive AI or automated calls is never a condition of purchasing any product or service, and you may withdraw it at any time under section 7.

6.3 Call recording

We may record and transcribe calls for quality assurance, training our agents, and to create the records our clients rely on. The agent discloses recording at the start of the call. If you do not want to be recorded, say so and the agent will either stop recording or end the call.

Some jurisdictions require the consent of every party to a recording. Our disclosure is made before any substantive conversation so you can decline before anything is captured. Recordings are retained and deleted as described in our Privacy Policy.

6.4 Limits of AI agents

AI agents can mishear, misinterpret, and be wrong. Nothing said by an AI agent constitutes legal, financial, medical, or professional advice, and an agent’s statements do not create, vary, or waive any term of a written agreement between us. Where something matters, confirm it with us in writing.

We maintain an internal do-not-call list and honour requests regardless of how they reach us. Withdrawing consent to calls does not require you to give a reason and does not affect any service you have already purchased.

We place outbound calls only within permitted local calling hours for the number being dialled, and we screen against applicable do-not-call registries where the law requires it.

You agree not to use our website or services to:

• place unsolicited, unlawful, harassing, deceptive, or misleading calls, or anything that violates applicable telemarketing, robocall, autodialler, or consumer protection law;
• clone or synthesise the voice of a real person without their documented consent, or deploy an agent that impersonates a real individual, a government body, or an institution;
• run campaigns relating to illegal drugs, hate speech, violence, sexually explicit material, firearms, gambling, high-risk lending, or debt collection in violation of law;
• conduct phishing, vishing, fraud, or any scheme designed to obtain money, credentials, or personal data under false pretences;
• spoof or falsify caller ID, evade call authentication or spam filtering, or circumvent opt-out mechanisms;
• transmit malware, attempt unauthorised access to our systems, or probe or disrupt the service;
• scrape, resell, reverse engineer, or use the service to train a competing model without our written consent;
• infringe intellectual property or privacy rights.

These restrictions incorporate the acceptable-use policies of the telecom providers we rely on. We may suspend or terminate access immediately, without refund, for a breach of this section.

You will provide accurate contact data, promptly forward any opt-out, revocation, or complaint you receive so we can suppress the contact, and maintain your own do-not-call and suppression lists. You will not instruct us to contact anyone who has opted out.

You are responsible for obtaining and maintaining any registrations, caller ID verifications, or telecom approvals required to place calls under your own brand, and for the content, claims, and legality of the scripts you approve.

We may refuse, pause, or suspend any campaign we reasonably believe breaches these terms, provider policy, or applicable law.

Fees, billing frequency, and payment terms are set out in your written agreement or statement of work. Unless stated otherwise, fees are exclusive of taxes, invoices are payable within the period stated on the invoice, and telephony, model, and third-party platform usage is billed at cost or as quoted.

Late payment may result in suspension of the services. Except where required by law or expressly agreed in writing, fees are non-refundable.

Our services depend on third-party platforms, including telephony providers, speech and language model providers, CRMs, and automation tools. Your use of those platforms through our services is also subject to their terms and policies.

We are not responsible for outages, changes, price increases, call blocking or spam labelling by carriers, or acts and omissions of third-party providers. Links to third-party sites are provided for convenience without endorsement.

The website, our brand, and the software, prompts, workflows, and middleware we develop remain our property or that of our licensors. Subject to payment, you receive a non-exclusive, non-transferable licence to use the deliverables built for you, for your internal business purposes, for the term of your agreement.

You retain ownership of your data, your contact records, your brand assets, and the call content generated for your business. You grant us the limited licence needed to host, process, and transmit that material in order to provide the services.

We may reuse general knowledge, techniques, and non-confidential improvements gained while performing the services.

Each party will protect the other’s confidential information with at least reasonable care, use it only to perform under the agreement, and disclose it only to personnel and subcontractors bound by comparable obligations. This does not apply to information that is public, independently developed, or lawfully received from a third party, or to disclosures required by law.

To the maximum extent permitted by law, the website and services are provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement.

We do not warrant that the services will be uninterrupted or error-free, that AI output will be accurate or complete, that calls will connect or avoid carrier spam labelling, or that any particular conversion, booking, or revenue result will be achieved. Automated systems make mistakes; you are responsible for human oversight of outcomes that matter.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility.

Our total aggregate liability arising out of or relating to these terms or the services will not exceed the amounts you paid us in the three months immediately preceding the event giving rise to the claim, or, if you have paid us nothing, one hundred United States dollars (US$100).

Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud, wilful misconduct, or death or personal injury caused by negligence. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

You will indemnify and hold harmless CalligoAI and its personnel against claims, damages, penalties, and reasonable legal costs arising from your breach of these terms, your misuse of the services, the content or legality of campaigns you approve, or your failure to obtain the consents and registry scrubs required for the contacts you provide, including claims brought under telemarketing, robocall, or autodialler legislation.

These terms apply while you use the website or the services. Either party may terminate a written agreement in accordance with its terms. We may suspend or terminate access immediately for breach of section 8 or section 9, for non-payment, or where required by a telecom provider or regulator.

On termination we will, on written request made within 30 days, make your data available for export, after which we may delete it. Sections 12 through 16 survive termination.

These terms are governed by the laws of India, without regard to conflict of law rules. You and CalligoAI submit to the exclusive jurisdiction of the courts of Ludhiana, Punjab, India.

Where you deal with us from another country, mandatory consumer protection rights available to you locally are unaffected. If any provision is held unenforceable, the rest remains in force.

We may update these terms from time to time. The “last updated” date at the top reflects the current version, and material changes will be signalled on this page. Continued use of the website or services after an update constitutes acceptance. Changes to section 6 will not retroactively broaden the consent you gave.

Questions about these terms, a do-not-call request, or a complaint:

CalligoAI, a sole proprietorship operated by Tumpreet SinghH. No. 2018, St. No. 20Dasmesh NagarLudhiana, Punjab 141003Indiatumpreet@calligoai.com